Terms of service

Last Updated: August 10, 2026

Welcome to Toyrix. These Terms of Service (“Terms”) govern your use of the Toyrix website, online store, products, services, and any related features. By accessing our website or placing an order, you agree to these Terms.

Please read them carefully before using our website or purchasing our products.

1. About Toyrix

Toyrix is an online toy store offering toys, games, and related products to customers.

Store Name: Toyrix
Email: toyrixstore@gmail.com
Phone / WhatsApp: +92 308 7483463
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)

If you have any questions regarding these Terms or your order, please contact us using the information above.

2. Use of Our Website

By using the Toyrix website, you agree to:

  • Provide accurate and complete information when placing an order.

  • Use the website only for lawful purposes.

  • Not attempt to damage, disrupt, or interfere with the website or its services.

  • Not use our website to commit fraud or engage in unauthorized activities.

  • Not copy, reproduce, distribute, or commercially exploit our website content without our permission.

We reserve the right to restrict or terminate access to our website if we believe a user has violated these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, colors, sizes, and other information displayed on our website are accurate.

However:

  • Actual product colors may vary slightly depending on your device or screen settings.

  • Packaging and product appearance may occasionally differ from website images.

  • Product availability may change without notice.

  • We reserve the right to correct errors or update product information at any time.

The availability of a product on our website does not guarantee that it will remain available until your order is completed.

4. Product Safety and Age Recommendations

Customers should carefully review the recommended age range and safety information provided with each product before purchasing.

Some toys may contain small parts and may not be suitable for young children.

Parents, guardians, and other responsible adults are responsible for selecting age-appropriate toys and supervising children when necessary.

Toyrix is not responsible for misuse of a product, failure to follow safety instructions, or use of a toy outside its recommended age range or intended purpose.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm your order details, including your name, phone number, delivery address, product selection, and payment information where applicable.

Toyrix reserves the right to accept, reject, or cancel an order for reasons including:

  • The product is unavailable.

  • Incorrect product information or pricing was displayed.

  • The customer provided incomplete or inaccurate information.

  • We suspect fraudulent or unauthorized activity.

  • Delivery to the provided location is not possible.

  • Other circumstances beyond our reasonable control.

If we cancel an order for which payment has already been received, we will arrange an appropriate refund according to our applicable refund policy.

6. Pricing

All product prices displayed on the Toyrix website are subject to change without prior notice.

We make reasonable efforts to display accurate prices. However, if a pricing or product information error occurs, Toyrix reserves the right to correct the error and, where appropriate, cancel the affected order.

Any applicable delivery charges or other charges will be communicated during the ordering or checkout process.

7. Payment

Customers must provide valid and accurate payment information when using a payment method that requires such information.

Toyrix may offer different payment options depending on availability, location, and order requirements.

An order may not be processed until the required payment or order confirmation has been completed.

For Cash on Delivery orders, customers may be contacted to confirm the order before dispatch.

8. Delivery

Toyrix aims to deliver orders within the estimated delivery timeframe provided at the time of purchase.

Delivery times may vary depending on:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Order volume

  • Unexpected logistical delays

  • Other circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address and contact information.

Toyrix is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Order Cancellation

Customers may request cancellation of an order by contacting Toyrix as soon as possible.

An order may not be cancellable once it has been dispatched or handed over to the courier.

If an order has already been shipped, the customer may need to follow the applicable return or refusal procedure instead of requesting cancellation.

10. Returns and Exchanges

Returns and exchanges are subject to Toyrix's applicable Return & Exchange Policy.

Customers should inspect their order when it is received and contact us promptly if:

  • The wrong product was delivered.

  • The product arrived damaged.

  • The product is defective.

  • The order is missing an item.

  • There is another significant issue with the order.

To request a return or exchange, customers may be required to provide their order details and photographs or videos showing the issue.

Products may be required to be unused, in their original condition, and accompanied by original packaging, depending on the applicable return conditions.

Certain products may not be eligible for return or exchange for hygiene, safety, or other legitimate reasons.

Please review our Return & Exchange Policy for complete details.

11. Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, please contact Toyrix as soon as possible.

We may request photographs, videos, order information, or other details to verify the issue.

After reviewing the claim, Toyrix may offer an appropriate resolution, which may include replacement, exchange, refund, or another suitable solution depending on the circumstances.

12. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the order.

Toyrix is not responsible for delays caused by banks, payment providers, courier companies, or other third parties.

Any applicable shipping or return charges will be handled according to our Return & Exchange Policy.

13. Promotions and Discounts

Toyrix may occasionally offer discounts, promotional codes, sales, bundles, giveaways, or other promotional offers.

Promotions may:

  • Have specific eligibility requirements.

  • Have an expiration date.

  • Apply only to selected products.

  • Not be combined with other offers.

  • Be changed or withdrawn without prior notice.

Unless otherwise stated, promotional offers have no cash value and cannot be transferred or exchanged for cash.

14. Intellectual Property

All content available on the Toyrix website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Graphics

  • Images

  • Website design

  • Text

  • Icons

  • Videos

  • Illustrations

  • Other visual or written material

is owned by or licensed to Toyrix and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use Toyrix content without prior written permission.

15. User Reviews and Content

If Toyrix allows customers to submit reviews, comments, photographs, videos, or other content, you agree that:

  • Your content must be truthful and based on your genuine experience.

  • You must not submit unlawful, abusive, threatening, misleading, offensive, or inappropriate content.

  • You must not submit content that infringes another person's intellectual property or privacy rights.

By submitting content to Toyrix, you grant Toyrix permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

16. Privacy

Your use of the Toyrix website may involve the collection and processing of personal information such as your name, phone number, email address, billing information, and delivery address.

We use customer information for purposes such as:

  • Processing and delivering orders.

  • Communicating about orders.

  • Providing customer support.

  • Improving our products and services.

  • Preventing fraud and unauthorized activity.

  • Complying with applicable legal requirements.

Please review our Privacy Policy for more information about how Toyrix handles personal information.

17. Third-Party Services

Toyrix may use third-party services such as courier companies, payment providers, hosting providers, analytics services, or other service providers to operate our business.

These third parties may have their own terms, policies, and procedures. Toyrix is not responsible for the independent actions, policies, or services of third parties, except where required by applicable law.

18. Website Availability

We aim to keep the Toyrix website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from technical errors.

  • Free from viruses or other harmful components.

  • Compatible with every device or browser.

Temporary interruptions may occur due to maintenance, technical problems, security issues, or circumstances beyond our control.

19. Limitation of Liability

To the extent permitted by applicable law, Toyrix will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

20. Events Beyond Our Control

Toyrix will not be considered responsible for delays or failure to perform its obligations when caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, government restrictions, strikes, transportation disruptions, internet or technology failures, courier disruptions, emergencies, or other unforeseen events.

21. Changes to These Terms

Toyrix may update or modify these Terms from time to time.

Any updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the Toyrix website after changes are posted means that you accept the updated Terms.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with these Terms or your use of the Toyrix website shall be handled in accordance with applicable Pakistani law.

23. Contact Us

If you have questions, concerns, complaints, or requests regarding these Terms or your Toyrix order, please contact us:

Toyrix

Email: toyrixstore@gmail.com
Phone / WhatsApp: +92 308 7483463
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)

We are happy to assist you with your orders and questions.

By using the Toyrix website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.