Shipping policy

Last Updated: August 11, 2026

At Toyrix, we want your order to reach you safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Delivery Coverage

Toyrix currently delivers orders within Pakistan.

We aim to provide reliable delivery to major cities, towns, and other serviceable areas across the country. Delivery availability may depend on the courier service and the customer's location.

If your location is not serviceable, we will contact you using the contact information provided with your order.

2. Order Processing

Orders are normally processed within 1–2 business days after the order is received and confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

We may contact you by phone or WhatsApp to confirm your order, particularly for Cash on Delivery orders.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

Major cities: 2–5 business days
Other cities and areas: 3–7 business days
Remote or hard-to-reach areas: Delivery may take longer depending on courier availability.

These are estimated delivery times and are not guaranteed.

Delivery times may be affected by weather, public holidays, courier delays, security conditions, high order volumes, incorrect addresses, or other circumstances outside Toyrix's reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated to the customer before the order is confirmed.

Toyrix may occasionally offer:

Free shipping promotions
Discounted shipping
Free shipping above a specified order value
Location-specific shipping offers

Any promotional shipping offer will be subject to its stated terms and conditions.

5. Cash on Delivery

Toyrix may offer Cash on Delivery (COD) for eligible locations and orders.

For COD orders:

You may be contacted by phone or WhatsApp to confirm your order.
Please provide an accurate and reachable phone number.
The order should be accepted and paid for when delivered.
Repeated refusal of confirmed COD orders may affect your ability to place future COD orders.

COD availability may vary depending on the customer's location and order value.

6. Order Tracking

When tracking information is available, Toyrix may provide the customer with a tracking number or tracking link through email, SMS, WhatsApp, or another appropriate communication method.

Tracking information may take some time to become active after an order has been handed over to the courier.

Once an order has been dispatched, delivery updates may be provided by the relevant courier.

7. Accurate Delivery Information

Customers are responsible for providing accurate delivery information, including:

Full name
Complete delivery address
City
Area/locality
Active phone number
Any relevant address instructions

Toyrix is not responsible for delays, failed deliveries, additional delivery attempts, or additional charges resulting from incorrect or incomplete information provided by the customer.

If you realize that you have entered incorrect delivery information, please contact us as soon as possible.

We will try to update the information before dispatch, but changes cannot be guaranteed after an order has been shipped.

8. Failed Delivery Attempts

If the courier is unable to deliver an order because:

The customer is unavailable.
The provided phone number is unreachable.
The address is incorrect or incomplete.
The customer refuses to receive the order.
The customer does not respond to the courier.
The delivery location is inaccessible.

the courier may make additional delivery attempts or return the package to Toyrix.

If an order is returned because of customer-related delivery issues, additional shipping charges may apply if the customer requests the order to be shipped again.

9. Delayed Orders

While we work with our delivery partners to provide timely delivery, Toyrix cannot guarantee a specific delivery date or time.

Delays may occur due to:

Weather conditions
Public holidays
Courier operational issues
High order volumes
Road closures
Security or transportation restrictions
Natural disasters
Incorrect customer information
Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us so that we can assist you in checking its status.

10. Damaged Packages

Please inspect your package when it arrives.

If the package appears significantly damaged, customers should, where reasonably possible, take photographs or videos of the package before opening it.

If the product inside is damaged, please contact Toyrix as soon as possible and provide:

Your order number
Photographs of the package
Photographs/videos of the damaged product
A brief description of the issue

We will review the situation and provide an appropriate resolution according to our Return & Exchange Policy.

11. Missing or Incorrect Items

If your order is missing an item or you receive a product different from what you ordered, please contact us as soon as possible.

Please provide your order number and photographs of the received package and products.

After verification, Toyrix may arrange an appropriate solution, which may include replacement, exchange, or refund, depending on the circumstances.

12. International Shipping

At this time, Toyrix does not offer international shipping unless specifically stated otherwise.

If international shipping becomes available in the future, the applicable shipping charges, delivery times, customs requirements, duties, and taxes will be communicated before the order is completed.

13. Shipping Partners

Toyrix may use third-party courier and logistics companies to deliver orders.

Once an order has been handed over to a courier, delivery is subject to the courier's operational processes and service coverage.

Toyrix will make reasonable efforts to assist customers with delivery-related issues but cannot control the independent operations of third-party courier companies.