Refund policy

Return & Refund Policy – Toyrix

Effective Date: August 8, 2026

At Toyrix, customer satisfaction is our top priority. We take great care in packaging and delivering high-quality diecast models and toys. If you receive a damaged, defective, or incorrect item, we are here to make it right.

1. Return Window & Conditions

We offer a 7-day return and exchange window starting from the date your package is delivered.

To be eligible for a return or exchange:

The item must be unused, unmounted, and in the same condition as received.
The product must remain in its original box and packaging, including all protective plastic ties, display bases, and accessories.
Proof of purchase (order number or receipt) must be provided.

2. Damaged or Faulty Items

Diecast collectibles require careful handling. If your product arrives broken or defective:

Contact us within 48 hours of delivery via WhatsApp (+92 308 7483463) or Email (toyrixstore@gmail.com).
Attach clear photos or a short unboxing video showing the defect along with the outer packaging.
Upon verification, we will send a free replacement or process a full refund.

3. Non-Returnable Products

Items marked as "Final Sale" or purchased during special clearance promotions.
Products with broken packaging seals, missing parts, or signs of play/use.

4. Return Shipping Charges

Store Mistake or Damaged Goods: If the return is due to a wrong or damaged item sent by Toyrix Store, we cover 100% of the return shipping fees.
Change of Mind: If you wish to return an item for personal preference, return shipping fees are the buyer's responsibility. Original shipping costs are non-refundable.

5. How to Initiate a Return

Contact Us: Reach out to support via WhatsApp at +92 308 7483463 or email toyrixstore@gmail.com.
Pack Safely: Securely package the item in its original box to prevent shipping damage.
Inspection & Refund: Once we receive and inspect the item (1–2 business days), your refund will be issued via Bank Transfer, JazzCash, EasyPaisa, or original payment method within 3–5 business days.